Privacy Policy

1. Who We Are

NOCONTACT APPAREL ("NOCONTACT", "we", "our", or "us") is a clothing brand operated by NOCONTACT LLC, a limited liability company registered in the State of Delaware, United States. Our registered mailing address is 8 The Green, Suite A, Dover, DE 19901, USA.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nocontact.store (the "Site"), make a purchase, or otherwise interact with us. By using the Site, you consent to the data practices described in this policy.

We are the "data controller" responsible for your personal information under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We only collect information that's actually necessary to run our business. No creepy tracking, no "fingerprinting", no hidden data grab.

Information You Provide Directly

• Account & Contact Info: Name, email address, phone number (if provided).
• Shipping / Billing Info: Street address, city, state/province, ZIP/postal code, country.
• Payment Info: We don't store full credit card numbers. Payments are processed by Stripe, PayPal, Apple Pay, or Google Pay — we only receive a payment token and the last 4 digits of your card for order confirmation.
• Customer Support Messages: Anything you email us or send via contact forms.
• Reviews: Name, rating, and review text if you leave a product review.
• Marketing Consent: If you sign up for our newsletter or "join the list", we record your email and the date/time you opted in.

Information Collected Automatically

• Log Data: IP address, browser type, device type, pages visited, referring site, time/date of visit.
• Cookies: Essential cookies for cart, checkout, and session management. Analytics cookies (Google Analytics 4, anonymized) if you consent. No third-party ad cookies by default.
• Order Behavior: Which products you viewed, cart contents, time spent on pages — used only to optimize our site and detect fraud.

3. How We Use Your Information

We use your information ONLY for these purposes:

• Fulfill Orders: Process payment, ship products, send tracking info, handle customer support inquiries.
• Customer Support: Respond to your emails, resolve order issues, warranty claims, etc.
• Marketing (Opt-In Only): Send you newsletters, drop notifications, and exclusive offers. You can unsubscribe at any time with one click.
• Site Improvement: Understand what pages and products people like so we can make better stuff. Analytics data is anonymized where possible.
• Fraud Prevention & Security: Detect and prevent fraudulent orders, unauthorized payments, and abuse of our systems.
• Legal Compliance: Comply with tax laws, accounting requirements, and respond to valid legal requests (e.g., subpoenas).

We will never use your data for purposes incompatible with the above, and we never make automated "profiling" decisions that affect you legally or significantly.

4. Cookies & Tracking

We use cookies. We don't hide it. Here's exactly what we use:

• Essential Cookies (Required): Cart, session, checkout, and login cookies. Without these the site doesn't work. No consent needed — these are always on.
• Analytics Cookies (Opt-In): Google Analytics 4 (anonymized IPs) to understand site traffic. You can opt out via the cookie banner or through your browser settings.
• Remarketing (Opt-In Only): Meta/Facebook and Google Ads pixels — if you agreed to marketing cookies. These help us run relevant ads to past visitors.

You can control or delete cookies in your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies.

5. Who We Share Your Data With

We share data only with the following categories of service providers, and only the minimum data needed for them to do their job:

• Payment Processors: Stripe, PayPal, Apple Pay, Google Pay — to process payments. They have their own privacy policies.
• Fulfillment & Shipping: Our warehouse partners and carriers (USPS, UPS, DHL) — to ship your order and provide tracking.
• Email Service: Klaviyo — to send transactional emails (order confirmations, tracking) and marketing newsletters (only if you opted in).
• Cloud Hosting: Our website hosting provider (secure, encrypted servers).
• Legal Authorities: Only when legally required — e.g., responding to a valid court order or subpoena. We will notify you before disclosing your information if legally allowed.

We DO NOT sell or rent your personal information to any third party for their marketing purposes. Never have, never will.

6. Data Retention

We keep your data only as long as necessary:

• Order & Transaction Data: 7 years (for tax, accounting, and warranty purposes — this is a legal requirement).
• Marketing Subscribers: Until you unsubscribe. After unsubscribing, we keep only a record of your opt-out (to avoid accidentally re-adding you).
• Support Emails: 3 years after last contact, unless a specific issue is still open.
• Analytics Data: 26 months (auto-deleted after that).

After the retention period, we securely delete or fully anonymize your data so it can never be linked back to you.

7. Your Rights (GDPR, CCPA, etc.)

Depending on where you live, you may have the following rights regarding your personal data:

• Right to Access: Get a copy of all personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Ask us to delete your personal data (subject to legal retention requirements).
• Right to Data Portability: Get your data in a machine-readable format.
• Right to Restrict Processing: Ask us to stop processing your data under certain conditions.
• Right to Object: Object to processing for direct marketing purposes at any time.
• Right to Opt-Out of "Sale": Under CCPA, you have the right to opt out of the "sale" of your data — though we don't sell data anyway, we'll still honor this request.

To exercise any of these rights, email nocontact.apparel@gmail.com with "Data Subject Request" in the subject line. We will respond within 30 days. No cost, no hassle, no "prove it's you" hoops beyond standard identity verification.

8. Children's Privacy

Our website is intended for adults (18+). We do not knowingly collect personal information from children under the age of 13 (or 16 in the EU). If you are a parent or guardian and believe your child has provided us with personal information, please contact us at nocontact.apparel@gmail.com and we will delete that information immediately.

9. International Transfers

We are based in the United States. If you are visiting from outside the US (including the EU, UK, or Canada), please note that your information will be transferred to and stored in the US, where data protection laws may be different from your country.

For EU/UK users: We rely on Standard Contractual Clauses (SCCs) as the legal basis for international transfers, and we ensure our processors also use appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy occasionally (for example, when we add a new feature or when laws change). If we make material changes that affect your rights, we will:

• Post the updated policy on this page with a new "Last Updated" date.
• Email you (if you have an account or have opted in to marketing) if the changes are significant.
• Add a notice on the Site homepage for at least 30 days.

Your continued use of the Site after changes become effective means you accept the updated policy.

11. Contact

Questions, complaints, or data requests about this privacy policy should be directed to:

• Email (preferred): nocontact.apparel@gmail.com (include "Privacy Request" in the subject)
• Mail: NOCONTACT LLC — Privacy, 8 The Green, Suite A, Dover, DE 19901, USA
• EU Representative: If you're in the EU, you can also contact us via nocontact.apparel@gmail.com for GDPR-related inquiries.

If you are unsatisfied with our response, you have the right to complain to your local data protection authority.